FALA Support
Find an answer in the app or contact us. We will help you get back to using FALA with confidence.
Start with the FAQ
It covers using FALA, iCloud sync, privacy, FALA PRO, and restoring purchases.
In the app, choose: Settings → Frequently Asked Questions (FAQ).
Opening the FAQ requires the FALA app to be installed.
Still need help?
Contact us about a bug, iCloud sync, a FALA PRO purchase or subscription, privacy, or an idea that could improve the app.
What to include in your message
- your device model and iOS or iPadOS version,
- your FALA app version,
- a short description and the steps that lead to the issue,
- optionally, a screenshot without private journal content.
Restoring purchases
Open the FALA PRO screen in the app and choose “Restore purchase”. Purchases and subscriptions are linked to the Apple Account used for the purchase.
iCloud sync
Make sure both devices use the same Apple Account, have iCloud Drive and internet access available, and have iCloud sync enabled in FALA PRO.
Opening these screens requires the FALA app to be installed.
Privacy and important information
FALA works locally and does not operate its own servers. Please do not include journal entries in a support message unless they are necessary to explain the issue.
FALA supports self-reflection, but it is not a substitute for diagnosis, psychotherapy, or medical care. If you are in immediate danger, contact your local emergency services.
The Privacy Policy and Terms of Use are available on separate pages.